• Program Manager, MTS Delivery

    Job Locations US-NY-New York
    iCIMS ID
  • Overview and Responsibilities

    The Program Manager has primary responsibility to plan, track, and deliver the projects to which they are assigned.  He/she will identify key stakeholders and help define the project objectives.  The Program Manager manages projects according to Viacom-approved project frameworks, including both Agile and Waterfall project management approaches.  He/she must be able to take an active senior leadership role in the team and create an environment that fosters the prescribed best practice methods and processes. Finally, the Program Manager must be able to identify issues proactively, resolve conflicts, escalate if necessary, and work across the organization to execute the project.


    The ideal candidate will partner with Project Managers and/or Scrum Masters to promote collaboration and coordination amid competing priorities to ensure strategic and tactical product goals are delivered. They will also drive activities within the program, leading to predictable, quality delivery of value.  In addition, the Program Manager must be able to facilitate meetings and specific ceremonies.


    Duties and Responsibilities:

    • Understand primary partner program needs and establish/enhance practices to effectively deliver against those needs
    • Excellence & ownership in program/project Delivery for multiple strategic priority initiatives
    • Frequently interact with a diverse group of executives, project managers, technology, and business sponsors
    • Facilitate program-level ceremonies, processes, and overall execution
    • Proactively track and report on program initiatives, operations metrics, and budgets
    • Identify and manage risks and impediments that affect program scope, schedule, and quality
    • Manage dependencies and risks within and across programs
    • Collaborate with other Program Managers, Scrum Managers, and Project Managers to coordinate initiatives across multiple technology teams, from inception to delivery
    • Facilitate the creation and maintenance of a program roadmap, in close collaboration with Product Management, Engineering and various disciplines across the enterprise
    • Facilitate cross-team scrum-of-scrums, where applicable
    • Act as liaison for the program to other programs and management
    • Assist in fine-tuning framework for cross-team communication, coordination of integration among components, and related governance
    • Manage projects and their interdependencies to ensure milestone adherence and integrity of the delivery
    • Manage multiple initiatives/projects concurrently (as needed)
    • Facilitate the production of high-level documentation around existing operational processes and proposed workflows within net new systems or optimized existing systems
    • Participate in extensive cross-organization collaboration (e.g. quarterly planning), playing a crucial role in interfacing with end users and business stakeholders
    • Manage relationships and deliverables from associated vendors (when applicable)


    Additional Program Manager Duties and Responsibilities:

    • Facilitate efforts in larger and more critical/complex programs and operational activities that involve integrating the work of multiple large teams
    • Independently manage activities and resolve conflict within associated teams with minimal influence from management; work effectively with all levels of management and employees
    • Participate in knowledge sharing forums to encourage program and project delivery excellence
    • Strong understanding of associated domain (related technologies, processes, etc.)
    • Be an advocate for delivery excellence and challenge practices that impede quality

    Basic Qualifications

    • 5+ years of experience in program/project management in a well-established, high-performing software development environment
    • Strong knowledge of Agile/Waterfall frameworks and delivery lifecycle practices
    • Certified Scrum Master certification, along with other Agile and Waterfall certifications (like CSPO, PMP) highly desirable
    • Familiarity with LEAN principles highly desirable

    Additional Qualifications

    • Experience working in a media technology environment
    • Digital and linear media technologies including: broadcast playout and content transformation/workflow, scheduling systems, asset management systems, mobile applications, web sites, video delivery, and how they integrate with existing technologies
    • FinTec and Enterprise application experience also highly valued
    • Experience working with software developers, technical and business management, department heads, product management, QA engineers, and other technology professionals
    • Experience working with and managing cross functional resources and vendors
    • Solid experience using Excel, project governance tools (e.g. JIRA, Confluence) and program reporting tools
    • Bachelor’s degree or equivalent, preferred.
    • Solid experience in appropriately managing risks, high-pressure projects and conflict resolution
    • Ability to understand technologies applicable to assigned product or service area and facilitate resolution of technical needs as they arise
    • Comfortable and experienced in leading business and technology in vetting technical options
    • Strong written and verbal communications, presentation skills, and meeting facilitation skills.


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