• Sr. Manager, PMO Operations

    Job Locations US-NY-New York
    iCIMS ID
  • Overview and Responsibilities

    The Sr. Manager, PMO Operations will be in a highly cross-functional, general management role where she/he is the primary owner to identify strategic opportunities for the team through rigorous analysis and rapid execution of structured solutions. The role will be focused on driving change and governance through PMO metrics and tooling in order to drive the PMO in achieving a higher maturity across Media & Technology Services. The role will interact with all roles across the organization from leadership to the team level to ensure the projects are satisfying their ROI and delivering to their identified objectives. The incumbent will also work in close coordination with the PMO strategy and governance lead on the tool sets to ensure that the data meets their needs.


    Key Responsibilities

    • Lead cross-functional projects using data and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities
    • Examine, report and communicate results of impact and initiatives to stakeholders in leadership and technology teams
    • Collaborate with functional management teams and key business stakeholders to design, develop metrics that enable success and change within their departments
    • Regularly reviews and evaluates opportunities to improve the project management best practices in order to achieve higher maturity in PPM
    • Work with cross-functional teams to optimize processes that support our strategic initiatives and help to build capabilities that support an effortless customer experience
    • Develop fact-based, data-driven measurements of business performance in collaboration with management
    • Management of the labor capitalization process as well as all communication and reporting
    • Analyze and improve existing business processes, presenting data-driven recommendations to executive leadership
    • Work cross-functionally to prioritize competing interests and focus project plans on the highest impact activities
    • Management and successful execution of the Project Review Board
    • Development and launch of Viacom Six Sigma center of excellence
    • Providing project management specific training for the PM community and those within MTS
    • Leads the establishment of a project management community of practice to facilitate collaboration and best-practice sharing among project managers and key PMO stakeholders
    • Recruit, coach, train and mentor employees

    Basic Qualifications

    • 8+ years of experience demonstrating project management and driving results in process improvement capacity or equivalent
    • Experience working with JIRA/Workfront/Confluence
    • 3+ years experience using process improvement/Lean methodologies

    Additional Qualifications

    • Bachelor’s degree in discipline such as: engineering, technology, or business discipline preferred
    • Masters or MBA preferred
    • Proficiency in Excel & Tableau required, or other data processing and analytics tools preferred
    • Understanding of Lean, Six Sigma Black Belt or Master Black Belt preferred
    • Strong analytical background operating with large data sets to identify trends and actionable insights
    • Excellent communication skills, collaborating with cross-functional team
    • Entrepreneurial spirit or prior experience in a high performance, fast-paced industry
    • Excellent analytical, strategic conceptual thinking, strategic planning and execution skills
    • Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units


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