• Director, MTS Delivery (Program/Project Management)

    Job Locations US-NY-New York
    Brand
    Viacom
    iCIMS ID
    2018-10531
  • Overview and Responsibilities

    You will be responsible for leading the Project Delivery function for the Media Technology Services (MTS) project management team based in New York. The position supports a wider Global Project Delivery group and ensures alignment with strategic goals and business priorities for the global organization. The position acts as a key liaison point for MTS partners and teams and ensures cohesion with peers in the wider MTS organization. The position is also a focal point for effective project delivery services to MTS client groups and business partners. Good client relationships and high levels of client trust and satisfaction are key, as is the adherence to global delivery standards to ensure consistency and quality. You will ensure that the teams maintain project metrics to drive transparency in project and program tracking. You will work with the PMO to focus the team on delivery in lockstep with priorities from the Project Review Board and the Business Relationship Management function. Based on client’s needs, you will actively anticipate, shape and articulate client demand and communicate technology strategy, services and projects to direct reports, partners and MTS peers.

     

    This position will provide a holistic view of the projects and services for Project Delivery teams and business units and their associated costs back to MTS and/or business partners. It will also formulate, implement, and facilitate effective communication plans, reduce duplication of effort, handle risk, and provide a consolidated view of all the projects within their respective area, while validating that the investments are hitting targeted return on investments.

     

    Position is responsible for ensuring appropriate management, customer and vendor involvement throughout the life of the associated operations and projects. Position ought to be able to lead change and take active leadership in timely decision-making. In addition, identify issues enthusiastically, resolve raised conflicts, and work across the organization to execute the respective projects and operations.

     

    You directly lead the US-based Project Delivery team and other roles as necessary.

    Principal responsibilities:

    Relationship Management:

    • Ensure that various lines of business, departments and regions are satisfied with MTS project management. services, across the whole range of services provided.
    • See opportunities where technology can aid business growth.
    • Lead, contribute and/or participate in cross-brand projects and initiatives.
    • Maintain relationships with Stakeholders, Business Operations (including brand portfolio leads) and Technical Management.
    • Resolve conflict where needed.
    • Coordinate participation of different technology and business groups in requirements gathering, specifications, design, development and deployment of key projects.

    Business & Commercial Alignment:

    • Bridge the ‘supply & demand’ sides of the organization, monitoring service levels and ensuring timely and high-quality service delivery.
    • Represent MTS with the affected business units through budget oversight and investment planning activities and vice versa. This includes all relevant capital activities.
    • Own program and project budgets and ensure these align to key business drivers.

    Governance:

    • Assist the MTS PMO group with governance processes, defining and ensuring practices, policies, standards and process are followed effectively.
    • Use appropriate approaches to facilitate cross-team delivery including waterfall and agile.
    • Responsible for successful, timely delivery of projects and operational activities within the position’s area of focus.
    • Work with SMEs and leadership to reveal and handle dependencies, condust roadmap grooming, find opportunities for efficiency and bring solutions to life.
    • Establish a release management and/or scrum program that supports reliable delivery of appropriate MTS deliverables.
    • Create and propagate processes for tracking delivery across multiple projects and services.
    • Account for the accuracy of sizing and scope of individual projects or programs.
    • Monitor projects in the portfolio including landmark schedules and resource commitments.
    • Analyze and manage risk, including ensuring mitigation plans and corrective actions are established.
    • Ensure change control and risk mitigation processes are established and overseen.
    • Ensure all required data for making decisions is complete and available.
    • Establish coaching program as necessary to support our Agile practice.

    Communication Strategy:

    • Communicate project and operations information to executive management, directors, and other key personnel.
    • Ensure that key project and operations status, issues, and activities (e.g., software releases, changes of procedure, etc.) are communicated frequently and thoroughly to appropriate MTS and business partners.
    • Ensure high levels of communication across the PM teams to build a cross group governance model.
    • Ensure project retrospectives are conducted, with results reported back to the project partners and key insights incorporated into future activities.
    • Communicate results of ongoing assessments of team and organizational Scrum maturity, where appropriate.
    • Assist in creating and communicating Business Plans, Business Cases and return on investment’s for new services and initiatives.

    Staff Management and Development:

    • Manage and/or guide staff and their effective utilization.
    • Mentor staff and conduct/contribute to performance evaluations.
    • Ensure staff are getting appropriate targeted training and overall career development.
    • Review and approve staff, contract, and freelancer timesheets where appropriate.
    • Ensure that all team members understand and accept their roles and responsibilities.
    • Occasional travel and willingness to attend late night/early morning calls due to multiple time zones.

    Basic Qualifications

    • At least 5+ years of experience in project/program portfolio leadership and overall 8+ years in project and/or release management or equivalent.
    • Extensive knowledge of Waterfall and Agile methodologies and related coaching techniques, with at least 3 years’ experience leading the adoption and/or management of appropriate methodologies at scale in a media and/or technical/related industry application.
    • Running large technology project portfolios involving several of the following: content management systems, broadcast and production operations, corporate back office systems, playout systems, digital asset management, or systems integration.
    • Mentoring project and operations management staff.
    • Running projects using traditional project management methodologies, as well as managing Agile/hybrid project delivery transformations.
    • Management of distributed teams & pan-global cross-functional relationships
    • Experience managing multiple, diverse, challenging, competing Partner groups

    Additional Qualifications

    • Strong leadership skills.
    • Superb written and verbal communication.
    • Empathic and compelling communication, negotiation and influencing skills
    • Ability to work effectively across every level of the organization and to establish strong credibility with executive management.
    • Ability to see the big picture and generate or adopt new ideas; develop medium and long-term strategies that account for internal and external factors coupled with a willingness to roll sleeves up and get the job done.
    • The drive and determination to personally see things through to completion.
    • Ability to create an open environment where conflicts pertaining to project priorities and funding decisions can be aired and resolved in an objective manner.
    • Builds and leads great teams.
    • Solid understanding of cost accounting and budgeting principles; Is able to effectively plan, forecast and track budget & resource.
    • Ability to create and deliver compelling executive-level summary reports and presentations.
    • Excellent time management, prioritization and organizational skills.
    • Constructive, pragmatic and dedicated approach to resolving Issues and managing Risk.
    • Understanding of Broadcast/Media business models (TV, Web, Mobile, VOD)
    • Understanding of Software Development technologies and methodologies
    • Understanding of Media/Technical delivery processes and content supply chain
    • Stays on top of Media/Tech/Project Mgmt industry Trends and Innovation
    • Seeks and responds positively to constructive and balanced feedback, is willing to flex and adapt
    • Maintains positive, collaborative and constructive attitudes and behaviors
    • Professionalism – organized, methodical, presents well; competent, credible & aware
    • Org savvy, active listening, emotional intelligence

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