• Program Manager, Content Platform

    Location : CityStateForPosting New York, NY
    Job Locations
    US-NY-New York
    iCIMS ID
  • Overview and Responsibilities

    Your main responsibility is to plan, track, and handle to success the projects to which you are assigned. You will identify partners and help define the project objectives. You will handle projects according to Viacom-approved project frameworks, including both Agile, Waterfall, and other project management approaches. He/she ought to be able to take an active senior leadership role in the team and build an environment that fosters the prescribed agile methods and processes. Finally, you are able to identify issues dedicatedly, resolve conflicts, call out if necessary, and work across the organization to execute the project.


    You will partner with Project Managers and/or Scrum Masters to promote collaboration and coordination amid contending priorities to ensure strategic and tactical product goals are delivered. They will also drive activities within the program, leading to predictable, quality delivery of value. In addition, you should be able to facilitate meetings and specific ceremonies, when applicable.

    Duties and Responsibilities:

    • Understand primary partner program needs and establish/enhance practices to effectively deliver against those needs
    • Frequently interact with a diverse group of executives, project managers, technology, and business sponsors
    • Facilitate program-level ceremonies, processes, and overall execution
    • Actively track and report on program initiatives, operations metrics, and budgets
    • Identify and handle risks and impediments that affect program scope, schedule, and quality
    • Manage dependencies and risks within and across programs
    • Collaborate with other Program Managers, Scrum Managers, and Project Managers to coordinate initiatives across multiple technology teams, from inception to delivery to consumer
    • Facilitate the creation and maintenance of a program roadmap, in close collaboration with Product Management, Engineering and various disciplines across the enterprise
    • Facilitate cross-team scrum-of-scrums, where applicable
    • Act as liaison for the program to other programs and management
    • Assist in fine-tuning framework for cross-team communication, coordination of integration among components, and related governance
    • Handle projects (when applicable) and their interdependencies to ensure achievement alignment and integrity of the delivery
    • Manage multiple initiatives concurrently (as needed)
    • Facilitate the production of high-level documentation around existing operational processes and proposed workflows within net new systems or optimized existing systems
    • Participate in extensive cross-organization collaboration (e.g. quarterly planning), playing a crucial role in working with end users and business partners
    • Manage relationships and deliverables from associated vendors (when applicable)

    Additional Program Manager Duties and Responsibilities:

    • Facilitate efforts in larger and more critical/complex programs and operational activities that involve integrating the work of multiple large teams
    • Independently manage activities and resolve conflict within associated teams with minimal influence from management; work effectively with all levels of management and employees
    • Participate in knowledge sharing forums to encourage program and project delivery excellence
    • Strong understanding of associated domain (related technologies, processes, etc.)
    • Be an advocate for delivery excellence and challenge practices that impede quality

    Basic Qualifications

    • 5+ years of experience in program/project management in a well-established, high-performing software development environment
    • Strong knowledge of Agile frameworks and software engineering practices, as well as traditional project management approaches
    • Certified Scrum Master certification, along with other Agile and traditional certifications (like CSPO, PMP) highly preferred

    Additional Qualifications

    • Solid experience in appropriately handling risks, high-pressure projects and conflict resolution
    • Ability to understand technologies applicable to assigned product or service area and facilitate resolution of technical needs as they arise
    • Comfortable and experienced in leading business and technology in vetting technical options
    • Strong written and verbal communications, presentation skills, and meeting facilitation skills
    • Bachelor’s degree or equivalent, preferred.

    • Experience working in a media technology environment
    • Digital and linear media technologies including: scheduling systems, content management systems, mobile applications, web sites, video delivery, ad delivery, and how they integrate with existing technologies
    • Experience working with software developers, technical and business management, department heads, product management, QA engineers, and other technology professionals
    • Experience working with and handling multi-functional resources and vendors
    • Solid experience using Excel, project governance tools (e.g. JIRA, Confluence) and program reporting tools


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