Job Locations US-NY-New York

Overview and Responsibilities

The Senior Manager, VMO oversees all operational aspects of vendor management process and governance for Media and Technology Services. This role is responsible for a combination of IT vendor contracts, performance measurement and risk and strategic relationship management. He or she owns and must understand contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed goods and services. This role is a senior leadership position with wide exposure to a range of senior executives, reporting directly to the Director, VMO.

  • Responsible for supporting and delivering Governance Framework
  • Apply a disciplined process across the entire strategic sourcing life cycle for both commodity and service vendors 
  • Collaborate with internal stakeholders — including IT and business resources, and sourcing — to develop criteria and best practices for vendor selection
  • Oversight and execution of vendor governance practices across IT and our internal business partners
    • Monitoring SLAs, performance and penalty clauses in conjunction with Director, VMO, as well as IT and the different business units
    • Define, implement and manage core vendor governance processes such as score carding, risk management, and performance improvement
    • Drive Business Reviews for key vendors
  • Oversee legal document execution
    • Define documentation and contracting for scope and risk
    • Define key measurements of performance:
      • Service Level Agreements
      • Service Level Objectives
      • Key Performance Indicators
  • Drive the VMO Strategy through implementation of standardized policies, procedures and utilization of templates
  • Monitor the financial viability and management stability of key vendors
  • Analyze the market place and identify sourcing value levers and alternative sourcing cost models
  • Contribute to negotiation strategy development and negotiation execution 
    • Ensure alignment with terms outlined in vendor agreements
  • Develop and promote reusable sourcing assets (e.g., standardized RFx templates, scorecards, etc.)
  • Build and maintain strong relationships with key stakeholders and internal partners such as Legal, Finance, Tax and Human Resources
  • Oversee the maintenance of agreements with vendors, and ensure that they are current/up to date and compliant with relevant laws and regulations.
  • Manage vendor relationships as the key point of contact between specified vendors and the business, including communication and performance feedback.
  • Serve as a point of escalation for vendor issues and disputes, and drive those issues to resolution.
  • Oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on constituent requirements, and the creation of scorecards and dashboards that will accurately present this data.

Basic Qualifications

  • A bachelor's degree in business, computer science or a related field is required
  • 3+ years experience leading governance strategies and initiatives
  • 3- 5 years experience in reporting and BI tool

Additional Qualifications

  • 5+ years experience managing complex outsourcing and off-shoring engagements
    • Knowledge of various outsourcing and service offerings, pricing, and delivery structures
  • 3+ years experience with best practices for vendor governance
  • 5+ years experience with contract negotiation management skills, including experience with global vendors
    • Ability to understand contract risks and to work with other parts of the organization to develop tactics and strategies
  • 1+ years’ experience managing people; ability to delegate
  • Meeting facilitation and presentation skills
  • Proficient in MS Suite, in particular Excel and PowerPoint
  • Collaborator and team player, with the ability to build and maintain strong relationships
  • Ability to define and clearly follow organizational processes and procedures
  • Experience with large organization and exposure to diverse sourcing strategies
  • Comprehension of the media and technology services business landscape is a plus


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