• Client Service Representative-Viacom Media Networks

    Job Locations US-CA-HOLLYWOOD
    Brand
    Viacom
    iCIMS ID
    2018-9418
  • Overview and Responsibilities

    The Client Service Representative is responsible for supporting one or more sales teams for all aspects of account management during the sales and selling cycle. Maintain assigned accounts on a day-to-day basis after the close of a sale, from order booking through invoice clearance. The position has frequent contact with clients, high level industry executives, and a diverse group of internal constituents. Position is focused on exceeding our customers’ post sale needs, while adhering to all internal policies and processes. We are looking for a motivated self-starter, eager to engage in the business and learn processes from beginning to end.

     

    Responsibilities:

    • Upfront and scatter sales order entry
    • Timely delivery of advertiser schedules/flowcharts
    • Input of all inventory adds, deletes, and moves per approval
    • Maintain schedule changes, both internal and external, including follow-up with agencies
    • Product/Brand allocations
    • Discrepancy resolution
    • Invoice Clearance
    • Advertising Schedule Changes
    • Liability tracking
    • ADU scheduling
    • Sales Agreement post analysis
    • EDI maintenance for applicable accounts
    • Collaborate with sales teams in weekly meetings and thorough maintenance of account status reports
    • Proficient use of ad planning and ad posting systems to manage deals
    • Support agency relationships by monitoring requests and ensuring commercials are booked according to guidelines
    • Work with P&I to schedule deals, distribute weekly weights, maintain CPM guidelines, manage program changes
    • Communicates daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
    • Work closely with billing and A/R teams to reconcile and clear invoices

     

    Basic Qualifications

    • Bachelor's degree required
    • Major and/or internships in sales, advertising, marketing, strategy etc. is a plus
    • Must have excellent oral and written communication skills
    • Must have professional phone manner and excellent attention to detail
    • Must have strong organizational skills and the ability to prioritize work under pressure
    • Demonstrated aptitude for working with numbers
    • Strong interpersonal skills and the ability to work with both internal personnel and external contacts, are essential
    • Proficiency in Microsoft Word, Excel and Outlook is a must
    • Some overtime may be required

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed